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General

Draft Consumer Rights Bill published 17/06/2013 The Government has published the draft Consumer Rights Bill, which is intended to enhance consumer rights and make them easier to understand.

Draft Consumer Rights Bill published

The Government has published the draft Consumer Rights Bill, which is intended to enhance consumer rights and make them easier to understand.

“We want to make sure consumers are confident about their rights in everyday situations be it their washing machine breaking down or an online game they purchased always crashing,” said Consumer Minister Jo Swinson. “This will also benefit businesses as they are going to spend less time working out their legal obligations when they get complaints from customers.”

The Draft Bill will give consumers the rights to get some money back after one failed repair of faulty goods (or one faulty replacement). They will also be able to demand that substandard services are redone or, failing that, get a price reduction and will be able to get a repair or a replacement of faulty digital content such as film and music downloads, online games and e-books.

Businesses will benefit from a new requirement for reasonable notice of routine inspections to be given to businesses, reducing costs, and by faster and lower cost remedies for businesses that have been disadvantaged from breaches in competition law.

There should also be a reduction in training costs, as businesses will be able to spend less time understanding their obligations or considering different scenarios when training staff.
 

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