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More to be done on consumer law proposals 10/01/2014 A recently published report on the draft Consumer Rights Bill has called on the Government to resolve issues and inconsistencies in the draft.

More to be done on consumer law proposals

A recently published report on the draft Consumer Rights Bill has called on the Government to resolve issues and inconsistencies in the draft.

The report, by the Business, Innovation and Skills Committee, makes a number of suggestions.

  • The current proposals would apply a statutory right that services under a contract must be provided with reasonable care and skill, but the Committee believes this does not provide sufficient consumer protection.  It says that the Draft Bill should require that services must achieve the stated result, or one which could be reasonably expected. 
  • An addition should be made to the grey list – the indicative list of contract terms which may be regarded as unfair – to protect consumers where their right to cancel the contract does not protect them sufficiently against detriment.
  • The report welcomes the proposals for enhanced consumer measures, which would require traders that have breached consumer law to compensate consumers, are welcome.  However, public enforcers may not have the resources to use them widely enough.  To increase the likelihood of their use, private enforcers should also be able to use the enhanced consumer measures, says the Committee.
  • The Government must do more to communicate how the proposals in relation to digital content will work in practice.  In particular, the draft Bill’s treatment of the services that surround digital content is inconsistent and risks creation of a two tiered approach to the rights and remedies that apply to digital content.

Contains public sector information licensed under the Open Government Licence v2.0.

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