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General

Consumer ADR consultation 11/03/2014 The Government is consulting on plans for an alternative dispute resolution scheme for consumers.

Consumer ADR consultation

The Government is consulting on plans for an alternative dispute resolution scheme for consumers.

There are some well-established schemes in regulated sectors where the use of ADR is compulsory, such as the Financial Ombudsman Service, but in other areas such as passenger transport, water, construction, private parking, and vehicle repair, access to ADR remains patchy or limited.

One option suggested by the Government involves the creation of a consumer facing complaints website and phone line to reduce the confusion that may be caused by the number of ADR schemes in place.

The consultation is also calling for evidence on whether further reform is needed to simplify the ADR landscape to make it easier for consumers while balancing it against the cost to business.

Comments are sought by 3rd June 2014.

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