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New consumer rights 01/10/2014 Consumers will have greater powers to challenge unscrupulous rogue traders and get their money back under new rights that came into force on 1st October.

New consumer rights

Consumers will have greater powers to challenge unscrupulous rogue traders and get their money back under new rights that came into force on 1st October.

The new rights come in the form of the Consumer Protection (Amendment) Regulations 2014, and will introduce:

  • a new 90 day period for victims to get out of a contract. Beyond this period consumers will still be able to get a discount on the price paid, as much as 100% depending on the actions of the trader. At present there is no right to a discount. Consumers can currently seek damages in the civil courts but it is extremely complex
  • a right to damages for any additional losses or stress suffered as a result of the actions of the trader
  • a brand new right to take personal action through the civil court for misleading or aggressive demands for payment, for example aggressive or misleading debt collection. At present there is no legislative right for consumers to do this

Examples could include those who are harassed into home improvements by a door-to-door salesman when they really don’t need it or somebody who is misled into purchasing a mobile phone by false promises on download speeds and network coverage.

A copy of the guidance on the new rights and how they will work can be found at Misleading and aggressive selling: new rights for consumers.

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