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Updated unfair contract terms guidance 04/08/2015 Businesses are being offered help in complying with consumer law through updated guidance from the CMA on unfair contract terms.

Updated unfair contract terms guidance

Consumer-facing businesses are being offered help in complying with consumer law with the publication of updated guidance from the Competition and Markets Authority (CMA) on unfair contract terms.

The new guidance assists businesses with understanding what makes terms and notices unfair, what risks they can face from using unfair wording and top tips on how to ensure terms and notices are fair and clear. There are 3 levels of guidance – short (2 pages), expanded (28 pages) and full (144 pages) - so that different users can access what is most appropriate to their needs. It includes an at-a-glance flowchart explaining how to apply the law on unfair contract terms.

The update has been created because of changes to the law in the Consumer Rights Act 2015, which will come into force in October this year. The Act brings together and strengthens two pieces of legislation that target contract terms and notices that could be used to give businesses an unfair advantage in their dealings with consumers.

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