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Consumer Rights Act 2015 01/10/2015 Consumers now have extra legal protection when it comes to dealing with faulty goods, including digital content.

Consumer Rights Act 2015

Consumers now have extra legal protection when it comes to dealing with faulty goods, including digital content. It follows the coming into force of the Consumer Rights Act 2015 today (1st October).

Key changes include:

  • this will be the first time that consumers have had clear legal rights for digital content - specifically, the Act gives consumers the right to repair or replacement of faulty digital content such as online films and games, music downloads, and ebooks
  • a 30 day time period to return faulty goods and get a full refund, the law was previously unclear on how long this period should last
  • after 30 days, retailers have one opportunity to repair or replace any goods and the consumer can choose whether they want the goods to be repaired or replaced - if the attempt at a repair or replacement is unsuccessful, the consumer can then claim a refund or a price reduction if they wish to keep the product
  • for the first time there are clear rules for what should happen if a service is not carried out with reasonable care and skill or as agreed with the consumer - the service provider will have to put the service right in line with what was agreed or, if that is not practical, must give some money back
  •  consumers being able to challenge terms and conditions which are not fair or are hidden in the small print

Research from 2014 shows that shoppers encountered more than 18 million problems with consumer goods and services in the preceding year, leaving people £4.15 billion out of pocket. The Act will make it easier for consumers to know their rights and to shop with confidence, by streamlining eight pieces of legislation into one.

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