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Consultation on T&Cs 03/03/2016 Complicated and extensive Terms and Conditions (T&Cs) that customers face, or all too often choose to ignore, are being reviewed by the UK Government

Consultation on T&Cs

Complicated and extensive Terms and Conditions (T&Cs) that customers face, or all too often choose to ignore, are being reviewed by the UK Government, Business Secretary Sajid Javid announced earlier this week.

In September 2015, Which? carried out research that looked at the terms and conditions for car and travel insurance. Some of the longest were over 38,000 words, longer than Shakespeare’s ‘Hamlet’ and ‘Romeo and Juliet’. The Department for Business, Innovation and Skills (BIS) is asking consumers who have experienced issues when consulting their terms and conditions to respond to the Call for Evidence.

In addition to this, the Government hopes to support consumers by reducing the risk of any ‘nasty surprises’ hidden within opaque or lengthy T&Cs. This could include being tied into long contracts or facing demands for the payment of unexpected fees.

As part of the Call for Evidence the Government is also seeking views on the creation of a power to apply civil fines to businesses who do not comply with consumer protection rules in this area. The aim would be to deter future breaches and strengthen fair competition.

The consultation will run until 25th April. It is available here.

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