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Holiday consumer rights proposals 14/08/2017 Enhanced regulations will better protect an extra 10 million UK package holidays booked online, under proposals outlined by Consumer Minister Margot James.

Holiday consumer rights proposals

Enhanced regulations will better protect an extra 10 million UK package holidays booked online, under proposals outlined by Consumer Minister Margot James.

The Consultation on the Package Travel Regulations sets out the Government’s proposals for the introduction of new consumer rights around package holidays.

The proposals include:

  • an extension to current protections to cover the millions of UK holidaymakers who buy package holidays online
  • a requirement for better information to be provided to travellers at the point of booking, making it clear what their rights to refund are
  • ensuring the business that puts the package together is responsible for the entire holiday – even if some elements will be fulfilled by third parties

According to the Association of British Travel Agents (ABTA), changes to how we book travel – such as using online booking sites to build personalised holidays – has created a gap in consumer rights, with 50% of holiday arrangements not currently financially protected if a company ceases trading. Changes will provide clearer and stronger protections for holidaymakers, ensuring people who book holidays online enjoy the same rights as those who book with a traditional travel agent.

The Government is encouraging travel agents, booking sites, trade associations and consumer groups to respond to the consultation, which runs for 6 weeks. The European Package Travel Directive comes into force in July 2018.

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